We work with several retailers, and according to our collaboration terms, all responsibility for replacements, partial compensations, and complaints lies with the immediate seller.
Therefore, the best course of action would be to contact the seller directly with proof of purchase, a description of the situation, and photos. The specific seller should address this issue, determine how it occurred, and review the product descriptions on the product page.
We apologize for any inconvenience this may have caused and appreciate your understanding.
To be eligible for a refund, the item must be unused and in the same condition as when it was received, and it must be in its original packaging.
A valid receipt or proof of purchase is required to start the return process.
Please avoid sending the item back to the manufacturer.
There are certain situations where only partial refunds will be given:
- Obvious signs of use
- Items that are not in their original state, are damaged, or have missing parts for reasons unrelated to our mistake
Upon approval, a refund will be issued, and the refunded amount will be credited back to your credit card or original payment method within a specified number of days.
You are responsible for the return shipping costs, as these costs are non-refundable. If a refund is processed, the return shipping expenses will be subtracted from the total refund amount.
The delivery time for exchanged products may vary depending on your location.
For higher-value items, consider choosing a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.